Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services accessible via slotozen-aussie.com in connection with the brand "Slotozen" and the review project "Slotozen". By accessing or using the services, you agree to be bound by these Terms. If you do not agree, you must not use the website or any related services. These Terms are effective as of 1 January 2026.

Definitions

For the purposes of these Terms, unless the context requires otherwise:

• "Website" means the site available at https://slotozen-aussie.com and any sub-pages or related content operated under the Slotozen brand in connection with Slotozen.
• "Operator" means Dama N.V., a company incorporated in Curaçao with registration number 152125, having its registered and head office at Scharlooweg 39, Willemstad, Curaçao, licensed for online gambling under Antillephone N.V. licence no. 8048/JAZ2020-013. Where applicable, "Operator" also includes Strukin Ltd of Cyprus acting as payment agent.
• "User" or "Player" means any natural person who accesses the Website, creates an account, or otherwise uses the gambling and related services.
• "Account" means a registered gambling account created by a User on the Website in accordance with these Terms.
• "Services" means any online casino, gambling, betting, promotional, informational, or payment-related services provided or made available by the Operator through the Website.
• "Bet" or "Wager" means any amount of money staked by a Player on a game or event offered through the Services.
• "Bonus" means any promotional funds, free spins, cashback, or other incentives credited to a Player in accordance with specific promotional rules.
• "Real Money Balance" means funds deposited by a Player, and any cash winnings derived therefrom, excluding Bonuses and bonus winnings subject to wagering.
• "Bonus Balance" means any Bonus funds and associated winnings that remain subject to wagering or other conditions.
• "KYC" (Know Your Customer) means identity verification and due-diligence procedures requested by the Operator.
• "AU" or "Australia" refers to Players located in or ordinarily resident in Australia, noting that the Services are provided by an overseas operator under Curaçao law and may be subject to blocking or enforcement action by Australian authorities.

Account Registration

Eligibility and Age Requirements

• Minimum age: You must be at least 18 years old, or of the legal gambling age in your jurisdiction (whichever is higher), to create an Account or use the Services. By registering, you confirm that you meet this requirement.
• Local law responsibility: You are solely responsible for ensuring that accessing and using the Services from your location (including Australia) is lawful. The Operator does not provide legal advice regarding the permissibility of offshore gambling in your jurisdiction.
• One account: You may hold only one Account. Duplicate, shared, or impersonated Accounts are prohibited and may be closed, with Bonuses voided and balances frozen pending investigation.

Registration Process

• Information required: To open an Account, you must provide accurate and complete information, including at least your full name, date of birth, country of residence, email address, and a secure password. Additional information may be requested at any time.
• Email verification: You may be required to confirm your email address via a verification link. Until verification is completed, access to certain Services, including deposits and withdrawals, may be restricted.
• KYC procedures: The Operator may, at its discretion or as required by law or its licence, request KYC documents, including but not limited to:
  • Government-issued photo ID (passport, driver licence, or national ID);
  • Proof of address (utility bill, bank statement, or similar, dated within the last 3 months);
  • Proof of ownership of payment instruments used (bank card, e-wallet account, crypto wallet).
  Failure to supply satisfactory documentation may result in suspension or closure of your Account and withholding of funds until completion of checks.

User Obligations

• Accuracy of data: You must ensure that all information you provide is true, accurate, and up to date. You must promptly update your details if they change.
• Password security: You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your Account using correct credentials will be deemed to have been performed by you.
• Unauthorised access: If you suspect that your Account has been compromised, you must immediately change your password and notify support at [email protected].
• Prohibited use: You must not:
  • Use the Services for any unlawful purpose, including money laundering or fraud;
  • Act on behalf of another person or allow others to use your Account;
  • Use bots, automated systems, or any software to gain an unfair advantage.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game rules: Each game available via the Website is governed by its specific rules and paytables, as provided by the game supplier. By placing a Bet, you accept the applicable game rules.
• Stake limits: Minimum and maximum Bet amounts are determined by each game or table and may vary by currency. The Operator may set or change global or per-Account limits at its discretion.
• Order of processing: Bets are deemed placed when they are accepted by the Operator's servers and recorded in the gaming system logs. A Bet not recorded by the system is not valid.
• Currency: Your Account operates in the currency displayed at registration or subsequently selected, subject to availability. Currency conversion, where applicable, may be performed by your payment provider and/or the Operator.

Cancellation and Modification of Bets

• No changes after confirmation: Once a Bet has been placed and confirmed by the system, it cannot usually be cancelled or modified by the Player.
• Operator cancellations: The Operator may void or cancel a Bet, in whole or in part, in cases including but not limited to:
  • Technical errors (e.g., misconfigured odds, malfunctioning game rounds, obvious misprints);
  • Software, hardware, or network failures affecting the outcome or display of the game;
  • Fraud, collusion, exploitation of bugs, or other prohibited behaviour by the Player.
  Where a Bet is voided, it will ordinarily be refunded to the Real Money Balance.

Live Casino, Chat and Player Conduct

• Respectful behaviour: You must behave courteously towards dealers, staff, and other Players. The following are strictly prohibited:
  • Insults, harassment, hate speech, threats, or discriminatory remarks;
  • Spamming, advertising, or posting links to third-party sites in chat;
  • Disseminating confidential or personal data of others.
• Fair play: Collusion with other Players, multi-accounting, use of external assistance (including "real-time" tools that provide unfair information), or any form of cheating is forbidden.
• Sanctions: Breaches of conduct rules may result in chat restrictions, cancellation of Bets, confiscation of winnings, suspension, or permanent closure of your Account.

Bonus Terms

Activation and General Conditions

• Separate rules: Each promotion or Bonus offered via slotozen-aussie.com is subject to specific terms published on the relevant promotion page. In case of conflict, those specific terms prevail over this section.
• Eligibility: Bonuses are personal, non-transferable, and may only be claimed once per person, household, IP address, device, or payment instrument, unless expressly stated otherwise.
• Activation: A Bonus may require:
  • Opt-in selection during deposit;
  • Entry of a valid bonus code; or
  • Manual activation by support.
  Failure to follow the stated procedure may result in non-crediting of the Bonus.

  Wagering Requirements and Timeframes

  • Wagering ("playthrough"): Unless otherwise specified, Bonus funds and/or associated winnings must be wagered a specified number of times (e.g., 40x the Bonus amount) before they become withdrawable.
  • Contribution of games: Different games may contribute differently to wagering (e.g., slots 100%, table games and live casino 0 - 10%, or other rates as specified). The Operator may exclude certain titles from wagering.
  • Time limits: Bonuses must be used and wagering requirements completed within the period stated in the offer (for example, within 7 - 14 days of activation, and in any event by 31 December 2026 for promotions with an end date), failing which remaining Bonus Balance and any unrealised bonus winnings may be forfeited.

  Prohibited Actions and Game Restrictions

  • Irregular play: To prevent abuse, the following practices may be considered irregular and may lead to confiscation of Bonuses and winnings:
    • Placing high-value Bets using Bonus funds immediately after a large win ("bonus hunting");
    • Low-risk or zero-risk betting strategies on table games;
    • Delaying game rounds or accumulating features (e.g., free rounds) and later playing them with real money after wagering is completed.
  • Bet limits under Bonus: When Bonuses are active, maximum Bet per spin/round limits may apply (for example, AUD 7.5 or equivalent, or as stated in the offer). Exceeding such limits can result in forfeit of the Bonus and any derived winnings.
  • Restricted games: Certain games or providers may be excluded from Bonus play. Wagers on these games will not count towards wagering and may result in Bonus cancellation.

  Combining Promotions

  • No stacking unless stated: Only one active Bonus or promotional offer may apply at any given time, unless explicitly allowed by the Operator.
  • Cashback and loyalty: Cashback, VIP, or loyalty rewards may be subject to separate conditions but may, at the Operator's discretion, coexist with other Bonuses, provided there is no conflict of rules.
  • Modification: The Operator may modify, suspend, or withdraw any Bonus or promotion at its discretion, provided that such changes do not adversely affect Bonuses already accepted and used in good faith before notification.

  Payments & Withdrawals

  Deposit Methods and Conditions

  • Payment channels: Deposits may be made using methods displayed in your cashier section, which may include bank cards, e-wallets, vouchers, and cryptocurrencies, subject to availability in your region.
  • Processing: Deposits are generally credited instantly but may be delayed by your payment provider. The Operator is not responsible for delays or fees imposed by third-party institutions.
  • Source of funds: You may only deposit funds from payment instruments registered in your own name. Use of third-party payment methods without verifiable authorisation is prohibited.

  Withdrawals

  • Method selection: Withdrawals are, where feasible, processed via the same method used for deposit. The Operator may request an alternative method if necessary or where restrictions apply.
  • Verification requirement: Before processing withdrawals, the Operator may require completion of KYC checks, including identity, address, and payment ownership verification. Failure to comply may lead to cancellation or delay of withdrawals.
  • Limits and timeframes: Minimum and maximum withdrawal limits, as well as processing times (e.g., within a certain number of business days), are indicated in the cashier or relevant help sections. Additional delays may arise from bank or payment system processes.

  Fees, Chargebacks and Refunds

  • Fees: The Operator aims to process deposits and withdrawals without additional internal charges; however, external banks, e-wallets, or crypto services may apply their own fees or exchange rates, which are your responsibility.
  • Chargebacks: If a deposit is subject to chargeback, reversal, or dispute, the Operator may:
    • Freeze or close your Account;
    • Void Bets and Bonuses funded by the disputed amount; and
    • Recover any negative balance arising from such action.
  • Refunds of Bets and Bonuses: In the event of game malfunction, systemic error, or other exceptional circumstances, the Operator may, at its discretion, refund affected Bets to the Real Money Balance. Bonus funds may be reinstated, cancelled, or adjusted to restore a fair position.

  Limitation of Liability

  Operator's Obligations

  • Fairness of games: The Operator uses game systems and RNGs audited by independent bodies (including iTechLabs RNG Audit Report - SoftSwiss, 2023) to ensure fairness. Games are provided "as is" by certified suppliers.
  • Accuracy of results: Game outcomes are determined by the gaming system records. In case of discrepancy between your screen display and the system logs, the latter will prevail.
  • Service standard: The Operator will use reasonable endeavours to maintain continuous, secure Services but does not guarantee uninterrupted or error-free operation.

  Exclusions and Limitations

  • Technical failures: The Operator is not liable for losses arising from:
    • Internet or telecommunications failures, interruptions, or latency;
    • Hardware or software issues on your device;
    • Force majeure events beyond the Operator's reasonable control.
  • Indirect damages: To the maximum extent permitted by law, the Operator is not liable for indirect, incidental, consequential, special, or punitive damages, including loss of profits or data, even if advised of the possibility.
  • Maximum compensation: Where liability cannot be excluded, the Operator's aggregate maximum liability to you, whether in contract, tort, or otherwise, shall not exceed the greater of:
    • The amount of the relevant Bet or Wager giving rise to the claim; or
    • The amount actually deposited by you and remaining in your Real Money Balance at the time of the incident.

  Regional Compliance Note: Nothing in these Terms excludes or limits any consumer guarantees or non-excludable rights you may have under applicable Australian law to the extent that such law is mandatorily applicable; in such case, these Terms apply only to the extent they are consistent with those rights.

  Intellectual Property Rights

  • Ownership: All content on slotozen-aussie.com, including text (such as Slotozen), graphics, logos, trademarks, user interfaces, software, and data compilations, is owned or licensed by the Operator or its licensors and is protected by copyright, trademark, and other intellectual property laws.
  • Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for lawful personal entertainment, in accordance with these Terms.
  • Prohibited uses: You may not, without prior written consent:
    • Copy, reproduce, distribute, publish, or publicly display any content from the Website;
    • Decompile, reverse engineer, modify, or create derivative works of the software;
    • Use any automated tools (including scraping, crawling, or spiders) to extract data from the Website.

  Privacy & Data Protection

  • Privacy policy: The collection, use, storage, and disclosure of your personal data are governed by the Operator's Privacy Policy available on slotozen-aussie.com. By using the Services, you acknowledge and agree that your data will be processed in accordance with that policy.
  • Regulatory requirements: The Operator may process and retain your data as required by its Curaçao licence, anti-money laundering regulations, and other applicable laws, including for identity verification, transaction monitoring, and responsible gambling measures.

  Changes to Terms

  • Right to amend: The Operator may modify these Terms from time to time, for example to reflect legal, regulatory, or operational changes, or to introduce new Services.
  • Notification: Material changes will be communicated by:
    • Posting the updated Terms on slotozen-aussie.com with a revised effective date; and/or
    • Displaying an in-site notice or banner; and/or
    • Sending an email to the address registered to your Account.
  • Acceptance: Continued use of the Website or Services after the effective date of revised Terms constitutes your acceptance of those changes. If you do not agree, you must stop using the Services and may request closure of your Account.

  Termination & Suspension

  By the Player

  • Account closure: You may request closure of your Account at any time by contacting support at [email protected]. Subject to any outstanding verification or legal obligations, remaining Real Money Balance will be paid out via an agreed withdrawal method.

  By the Operator

  • Grounds for suspension or termination: The Operator may suspend or close your Account, withhold or confiscate funds, and/or cancel Bets or Bonuses if:
    • You breach these Terms or any specific bonus or game rules;
    • You provide false, misleading, or incomplete information;
    • There are indications of fraud, collusion, money laundering, or other unlawful activity;
    • Required KYC checks cannot be satisfactorily completed;
    • Requested by a regulatory authority or required by law.
  • Effect of termination: Upon closure, you will no longer have access to the Services. Subject to any rights of set-off or forfeiture permitted under these Terms and applicable law, the remaining Real Money Balance (excluding Bonuses) will be returned to you.
  • Notification: Where lawful and practicable, the Operator will notify you of suspension or termination via email to your registered address and may provide reasons, except where prevented by law or regulatory requirements.

  Governing Law & Jurisdiction

  • Governing law: These Terms, your Account, and your use of the Services are governed by the laws of Curaçao, excluding any conflict-of-laws rules that would result in the application of another law.
  • Primary dispute resolution: If you have a complaint, you should first contact customer support at [email protected]. The Operator will aim to investigate and respond within a reasonable time.
  • Escalation: If a dispute cannot be resolved through support, you may request escalation to the Operator's management or lodge a complaint with relevant Curaçao regulatory or alternative dispute resolution bodies, where applicable under the licence 8048/JAZ2020-013.
  • Courts / arbitration: Subject to any mandatory alternative dispute resolution mechanisms required by the Curaçao licence, any unresolved dispute arising from or relating to these Terms shall be submitted to the competent courts of Curaçao, which shall have exclusive jurisdiction.
  • Australian users: If you are located in Australia, you acknowledge that the Services are provided from outside Australia by an overseas operator and that the Australian Communications and Media Authority (ACMA) may take action against offshore gambling services. These Terms do not constitute an offer directed specifically to Australia where such offer would contravene Australian law.

  Contact Information

  For questions, complaints, or legal notices concerning Slotozen and the Services provided via slotozen-aussie.com, you may contact:

  • Customer Support Email: [email protected]
  • General Information Email: [email protected]
  • Payments-related Email: [email protected]
  • Affiliates Email: [email protected]
  • Website: https://slotozen-aussie.com
  • Registered / Legal Address of Operator (Dama N.V.): Scharlooweg 39, Willemstad, Curaçao
  • Payment Agent (Strukin Ltd, Cyprus): Acts as payment agent for the Operator (full address not specified in this document).

  When contacting support, please include your Account details and a clear description of your request or complaint to enable efficient handling.